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Frequently Asked Questions

Quick answers to the most common questions about installing, configuring, and troubleshooting the WpTravelly tour booking plugin.

Installation & Requirements​

Do I need WooCommerce to use WpTravelly?​

  • Yes, WpTravelly requires WooCommerce to handle payments, checkout, and order management
  • Install and activate WooCommerce before or after installing WpTravelly
  • Any standard payment gateway supported by WooCommerce works

Can I use WpTravelly without Elementor?​

  • Absolutely. WpTravelly works with any WordPress theme
  • Use shortcodes to place tours anywhere on your site
  • Elementor integration is optional for visual page building

Shortcode & Display​

How do I show tours on a page?​

  • Use [wptravelly-tour-list column=3] anywhere in your content
  • Choose from different styles: list, grid, modern, blossom, orchid, lotus, or flora
  • Use type='trending' or type='popular' for curated lists
  • Combine with [wptravelly-tour-search] for search functionality

How do I filter tours by category?​

  • Add category='your-category-slug' to any tour shortcode
  • Example: [wptravelly-tour-list column=3 category='adventure']
  • Use [wptravelly-category-list] to display clickable categories
  • Apply filters via the top filter shortcode: [wptravelly-tour-list-filter]

Why are my tours not displaying?​

  • Check that you have created at least one tour under WpTravelly
  • Verify the shortcode is typed correctly with square brackets
  • Ensure WooCommerce is active and compatible with your theme
  • Check for JavaScript errors in the browser console
  • Switch to a default theme (Twenty Twenty-Four) to rule out conflicts

Can I show tours on the homepage?​

  • Yes, paste any shortcode into the homepage content editor
  • Or use a widget area with a Text/Shortcode widget
  • Elementor users can add the Shortcode widget to any section
  • Use [wptravelly-top-attraction column=3] for a featured section

Pricing & Bookings​

Can I offer deposit payments?​

  • Yes, enable deposit/partial payment under WpTravelly → Settings
  • Set a fixed amount or percentage of the total price
  • Customers pay the remainder on or before the tour date
  • Combine with WooCommerce payment gateways for processing

How do I handle cancellations?​

  • Configure cancellation rules under WpTravelly → Settings → Booking Rules
  • Set refund percentages based on days before departure
  • Enable automatic refunds via WooCommerce or process manually
  • Customise cancellation email templates for customer notification

Can I manage group bookings?​

  • Yes, set minimum and maximum capacity per tour or time slot
  • Offer group discounts based on number of travellers
  • Enable waitlisting when tours reach capacity
  • View all bookings under WooCommerce → Orders

How are taxes handled?​

  • WooCommerce tax settings apply to all tour bookings
  • Configure tax rates under WooCommerce → Settings → Tax
  • Tax can be inclusive or exclusive of the tour price
  • Tour prices display with tax based on your WooCommerce setup

Troubleshooting & Support​

The plugin isn't working after update​

  • Clear all caches (WordPress, browser, server, CDN)
  • Deactivate and reactivate WpTravelly
  • Ensure your license key is still valid and re-entered
  • Check the PHP version meets the minimum requirement
  • Contact MagePeople support with your system status report

Tour page layout is broken​

  • Temporarily switch to a default WordPress theme
  • Deactivate all plugins except WooCommerce and WpTravelly
  • Reactivate plugins one-by-one to identify the conflict
  • Check for template overrides that may be outdated
  • Verify your theme's CSS isn't overriding plugin styles

How do I get support?​

Can I translate WpTravelly?​

  • Yes, the plugin is fully translation-ready
  • Use Loco Translate plugin or PO/MO file editing
  • Language files are in /wp-content/plugins/wptravelly/languages/
  • Submit custom translations to the WordPress translation platform