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FAQ

Quick answers to common questions about installing, configuring, and troubleshooting the Booking and Rental Manager for WooCommerce (WpRently).

General Questions​

How can I translate WpRently into other languages?​

  • WpRently is translation-ready with a .pot file in the /languages/ folder
  • Use Loco Translate or Poedit to create translation files
  • Custom label changes in settings are stored as site options

Can WpRently send automated email or SMS notifications?​

  • Yes, email notifications are sent for booking confirmations and status changes
  • SMS notifications require an additional SMS gateway integration
  • Configure email templates under WpRently → Settings → Email Settings

Does WpRently integrate with WooCommerce?​

  • Yes, WpRently integrates seamlessly with WooCommerce
  • Uses WooCommerce checkout, cart, and payment gateways when enabled
  • Also supports standalone checkout mode without WooCommerce

Can I customize the booking form and fields?​

  • Yes, create custom registration forms under the Registration Form settings
  • Add, remove, or reorder fields for each rental item
  • Field types include text, dropdown, checkbox, date, and file upload

Does WpRently support discount coupons or promo codes?​

  • Yes, when using WooCommerce checkout mode, all WooCommerce coupons are supported
  • In standalone mode, discount addons like Pricing Discount Over X Days apply automatically

Is there an option for partial payments?​

  • Yes, enable deposits under WpRently → Settings → Pricing
  • Choose percentage-based or fixed-amount deposit
  • The balance can be collected at pickup or a later date

What payment gateways does WpRently support?​

  • With WooCommerce: all WooCommerce gateways (PayPal, Stripe, Square, etc.)
  • Standalone mode: built-in PayPal and Stripe integration
  • Additional gateways can be added via WooCommerce extensions

How does WpRently handle security deposits?​

  • Enable Security Deposit for individual rental items
  • Set a fixed amount or percentage as a refundable deposit
  • The deposit is charged separately and refunded upon return

Is there an option to block specific dates?​

  • Yes, set off-days and holidays under WpRently → Settings → Availability
  • Block dates per product from the product edit screen's Availability tab
  • Off-days prevent any bookings on those dates

Does WpRently support hourly, daily, and weekly rentals?​

  • Yes, configure the pricing model per product: Per Day, Per Hour, Per Day + Per Hour, or Flat Rate
  • Mix different pricing models across your rental catalogue

Can customers book rentals for specific dates?​

  • Yes, customers select pickup and return dates on the product page
  • Availability is checked in real-time before adding to cart
  • Blocked dates and off-days are automatically excluded

Is WpRently mobile-friendly and responsive?​

  • Yes, all shortcodes and templates are fully responsive
  • Works seamlessly on mobile, tablet, and desktop devices

Can I use WpRently for any type of rental business?​

  • Yes, WpRently supports bike, car, equipment, dress, resort, and other rental types
  • Custom rental types can be added via the Rent Item Type settings

Shortcodes & Display​

How do I display rentals in a grid?​

  • Use [rent-list style='grid'] on any page or post
  • Control the number of columns with columns='4'
  • Set items per page with show='12'
  • Full parameter reference is in the Shortcode Guidelines

How do I show only car rentals?​

  • Use [rent-list type='car'] to display only car rental items
  • Combine with other parameters: [rent-list type='car' style='list' show='10']
  • Available type values: bike, car, resort, equipment, dress, others

How do I add a search form?​

  • Add the [rbfw_search] shortcode to any page
  • Place [search-result] on the search-item-list page
  • Customers can search by date, type, category, and location
  • The search form value works only when assigned in the rent item settings

Why are my shortcodes not rendering?​

  • Ensure the shortcode is typed correctly with square brackets
  • Check that the plugin is active on the Plugins screen
  • Flush permalinks: go to Settings → Permalinks and click "Save Changes"
  • Verify your theme's functions.php does not remove the_content filter
  • Try using the shortcode in a Classic Editor block instead of a widget area

Pricing & Checkout​

How is the rental price calculated?​

  • The price is based on the selected pricing model (per day, per hour, etc.)
  • Customers pick pickup and return dates on the product page
  • The plugin multiplies the rate by the number of days/hours
  • Addons can apply discounts, seasonal pricing, and late fees
  • Tax is added based on your WooCommerce tax settings

Can I require a deposit?​

  • Yes, enable deposits under WpRently → Settings → Pricing
  • Choose percentage-based or fixed-amount deposit
  • The deposit is charged at checkout; the balance can be collected on pickup
  • For refundable damage deposits, install the Damage Deposit Handler addon

How do I set up seasonal pricing?​

  • Install the Seasonal Pricing addon (included in the Pro bundle)
  • Define price rules by date range (e.g., summer: +20%, holidays: +50%)
  • Rules can be applied globally or per product
  • Seasonal prices override the base rate for the specified periods

Can I offer discounts for long rentals?​

  • Yes, use the "Discount Over X Days" feature (available in Pro)
  • Set tiered discounts: 3–5 days = 10% off, 6–10 days = 20% off, etc.
  • Discounts are applied automatically at checkout based on the rental duration
  • Compatible with all pricing models and seasonal pricing

Availability & Bookings​

How do I block specific dates?​

  • Set off-days and holidays under WpRently → Settings → Availability
  • Block dates per product from the product edit screen's Availability tab
  • Off-days prevent any bookings on those dates
  • Manually block dates for maintenance or private events

Can I sync with Google Calendar?​

  • Yes, install the Availability Calendar Sync addon
  • Connect your Google or Outlook calendar from the addon settings
  • Bookings are mirrored in both directions in near-real-time
  • Prevents double-bookings when you also list on external platforms

What happens if an item is returned late?​

  • With the Late Return Fees addon, a penalty is calculated automatically
  • Configure hourly or daily late fees with a grace period
  • Customers receive email reminders before and after the return time
  • Late fees are added to the order total or invoiced separately

How do I manage delivery zones?​

  • Install the Delivery Zone Mapper addon
  • Draw delivery zones on a Google Map from the addon settings
  • Set per-zone pricing (flat rate or per km)
  • Customers see delivery fees calculated at checkout based on their address

Troubleshooting​

Plugin conflicts or errors​

  • Disable other plugins one by one to identify conflicts
  • Switch to a default WordPress theme (Twenty Twenty-Four, Storefront) to test
  • Check the WordPress debug log at /wp-content/debug.log (if WP_DEBUG is enabled)
  • Ensure all plugin and addon versions are up to date
  • Contact support with the error details and server environment info

Missing rental menu or settings​

  • Verify the plugin is active and the free version is installed
  • Check user capabilities — only admins with "manage_options" can see the menu
  • Flush permalinks: Settings → Permalinks → Save Changes
  • Re-save the plugin settings to refresh option entries in the database
  • Reinstall the plugin if the menu is still missing after activation

Bookings not appearing in calendar​

  • Check that the order status is "Confirmed" or "Active" — pending orders do not block dates
  • Verify the product's availability calendar settings are correct
  • Check for date/timezone mismatches between the site and customer selections
  • If using the Calendar Sync addon, check the sync log for errors
  • Clear any caching plugins that might be serving stale calendar data

Payment not processing​

  • Verify the payment gateway is configured correctly in WooCommerce settings
  • Check that the currency matches between the plugin and payment gateway
  • Enable debug mode in the payment gateway to see error logs
  • Test with a sandbox/live key pair from your payment provider
  • Ensure the site uses HTTPS for secure payment transmission

Per-Product FAQ​

How do I add FAQs to a rental item?​

  • Navigate to the rental item edit screen and locate the FAQ tab
  • Toggle FAQ Settings to Enable
  • Add Questions and Answers using the provided fields
  • Click Add FAQ to add more questions
  • Update the rental item — FAQs are displayed on the front-end product page

Support & Resources​

Where can I get support?​

  • Free version support is available via the WordPress.org plugin forum
  • Pro version and addon customers get priority email support
  • Submit a ticket through the Magepeople support portal
  • Include your license key, site URL, and a detailed description of the issue
  • Typical response time is within 24 hours on business days

Where can I find video tutorials?​

  • Visit the Magepeople YouTube channel for walkthrough videos
  • Video topics include: installation, configuration, shortcode setup, and addon usage
  • Subscribe to get notified of new tutorial releases
  • Each addon documentation page also links to relevant video guides